Refund policy

Return & Refund Policy

Overview

At GQ Gents, each product is offered with intention—whether ready for immediate wear or produced specifically for you. Because of this, our return policy varies by product type.

Made To Order & Custom Garments

All Made To Order and custom garments are final sale.

These pieces are produced specifically for each customer based on selected size, style, and specifications. As a result, we are unable to accept returns, exchanges, or cancellations once an order has been placed.

If there is an issue with workmanship or an error in your order, please contact us within 3 days of delivery so we can review and resolve the matter.

Essential Collection (Ready-To-Wear)

Ready-to-wear items, including Essential suits, tuxedos, shirts, and accessories, may be returned under the following conditions:

Return request must be made within 7 days of delivery
Items must be unworn, unaltered, and in original condition
All original packaging must be included

Approved returns will be issued as store credit.

We do not offer refunds to the original payment method for ready-to-wear items.

Accessories

Accessories (including ties, bow ties, pocket squares, cufflinks, and studs) are final sale for hygiene and handling reasons.

Shipping

Shipping costs are non-refundable
Customers are responsible for return shipping costs
We recommend using a trackable shipping method, as we are not responsible for lost returns

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, notify us within 3 days of delivery.

Please include:

Order number
Photos of the item and packaging

We will review and provide a resolution as quickly as possible.

Alterations

Many of our garments are designed to be tailored for a precise fit. Minor alterations are expected and are the responsibility of the customer unless otherwise stated.